PRIVACY
Privacy policy
Effective 27 July 2026. This policy explains how OpenTalk collects and uses information needed to provide accounts, payments, scheduling, online lessons, and customer support.
Information we collect
We may collect the parent or guardian's name, email address, phone or WhatsApp number, account security information, payment and order status, scheduling preferences, support messages, and service history. For a child, we collect only information reasonably needed for the lesson, such as name, age, English level, learning needs, and scheduling information.
How we use information
We use information to create and secure accounts, prevent duplicate trials, process orders and refunds, arrange teachers and lesson times, deliver lessons, provide level observations and support, respond to complaints, protect the service from misuse, keep business records, and improve the customer experience.
Payments
Payments are handled by a secure payment provider. OpenTalk receives transaction and payment-status information but does not store complete card numbers or card security codes.
Service providers and international processing
OpenTalk may use selected providers for secure payment processing, website hosting, account and data management, customer communications, analytics, and online lesson delivery. These providers receive only information reasonably necessary to perform their services. Because OpenTalk provides an international online service, information may be processed in countries other than the customer's country, subject to appropriate service and security arrangements.
Children and lesson media
A parent or legal guardian must approve the child's account and participation. OpenTalk does not record lessons or provide lesson recordings. OpenTalk does not use a child's image, voice, lesson footage, or testimonial in advertising without the parent or guardian's separate, explicit permission.
Cookies and analytics
Necessary cookies help secure accounts, maintain sessions, and remember language or referral information. Optional analytics and advertising technologies are used only after the required consent and may be disabled through Cookie settings.
Retention, access, and deletion
OpenTalk keeps information only as long as reasonably required to provide the service, maintain security, resolve disputes, meet payment and record-keeping obligations, and comply with applicable requirements. A parent or guardian may ask to access, correct, or delete personal information, subject to information OpenTalk must retain for legitimate legal, payment, security, or record-keeping reasons.
Contact
For privacy questions or requests, contact OpenTalk through WhatsApp at +64 20 4014 3086 or email opentalklearning@outlook.com. OpenTalk normally provides an initial response within one business day.