TERMS
Terms of service
Effective 27 July 2026. OpenTalk is a commercial online education service operated from New Zealand. These terms apply to OpenTalk accounts, trial lessons, lesson credit, scheduling, and customer support.
Service
OpenTalk provides live 25-minute 1-on-1 online English lessons for children ages 4-15 through an online classroom platform selected by OpenTalk. Teachers hold TESOL certification and have teaching experience. Scheduling is subject to teacher availability, and the final teacher and lesson time are confirmed by OpenTalk through WhatsApp.
Trial eligibility and price
The introductory trial costs 10 SAR and includes one 25-minute lesson and a brief level assessment. It is available once per verified account, cannot be transferred, and does not require the customer to purchase another lesson. It is a one-time payment, not a subscription, and does not renew automatically.
Trial scheduling and changes
After payment, the customer contacts support on WhatsApp and submits preferred times. A request is not a confirmed booking until OpenTalk confirms the final teacher and time. A confirmed trial may be rescheduled 1 time if the request is received at least 48 hours before the lesson. A late request, cancellation, no-show, or second rescheduling request does not qualify for a refund. A late arrival does not extend the scheduled end time.
Lesson credit and regular lessons
Customers may add 100 SAR, 200 SAR, 500 SAR as lesson credit. Each confirmed 25-minute regular lesson uses 25 SAR. Credit can be used only for OpenTalk services, cannot be transferred to another user, and cannot be withdrawn as cash. Credit purchases are not subscriptions and do not renew automatically.
Regular lesson rescheduling
A confirmed regular lesson may be rescheduled 1 time if support receives the request at least 72 hours before the lesson. Requests received less than 72 hours before the lesson, cancellations, no-shows, and a second rescheduling request remain chargeable at 25 SAR. A late arrival does not extend the scheduled end time.
OpenTalk changes or cancellations
If a teacher becomes unavailable, OpenTalk first attempts to provide a replacement teacher or a new lesson time. If OpenTalk cannot provide a trial, the 10 SAR trial payment is refunded to the original payment method. If OpenTalk cannot provide a confirmed regular lesson, 25 SAR is restored to the customer's lesson balance and remains eligible under the unused-balance refund policy.
Customer responsibilities
The account holder must provide accurate information, supervise younger children as appropriate, maintain a suitable device and internet connection, join on time, and provide a safe and respectful lesson environment. A parent or legal guardian must approve purchases and the child's participation.
Support and complaints
Questions, complaints, payment disputes, teacher concerns, and quality concerns may be submitted through WhatsApp at +64 20 4014 3086 or by email to opentalklearning@outlook.com. OpenTalk normally provides an initial response within 1 business day.