Terms of service

Service

OpenTalk provides live 25-minute 1-on-1 online English lessons for children ages 4-15 through an online classroom platform selected by OpenTalk. Teachers hold TESOL certification and have teaching experience. Scheduling is subject to teacher availability, and the final teacher and lesson time are confirmed by OpenTalk through WhatsApp.

Trial eligibility and price

The public introductory trial costs 20 SAR and includes one 25-minute lesson and a brief level assessment. If OpenTalk support issues a personalized Stripe payment link with a different amount, the amount displayed on that checkout applies only to that booking. The trial is available once per parent or guardian, identified using the email address and WhatsApp number supplied at booking. It cannot be transferred and does not require the customer to create an account or purchase another lesson. It is a one-time payment, not a subscription, and does not renew automatically.

Trial scheduling and changes

After payment, customer service coordinates the teacher and final time directly with the family and records the confirmed booking. A confirmed trial may be rescheduled 1 time if the request is received at least 48 hours before the lesson. A late request, cancellation, no-show, or second rescheduling request does not qualify for a refund. A late arrival does not extend the scheduled end time.

Lesson credit and regular lessons

Customers may add 100 SAR, 200 SAR, 500 SAR as lesson credit. Each confirmed 25-minute regular lesson uses 28 SAR. Credit can be used only for OpenTalk services, cannot be transferred to another user, and cannot be withdrawn as cash. Credit purchases are not subscriptions and do not renew automatically.

Customers may also purchase fixed lesson packages. Each confirmed lesson automatically uses one package lesson before Flexible Credit; within a package, paid lessons are used before included bonus lessons. Package refund amounts are calculated from the amount paid minus 28 SAR for each completed lesson, with a minimum refund of zero.

Regular lesson rescheduling

A confirmed regular lesson may be rescheduled 1 time if support receives the request at least 72 hours before the lesson. Requests received less than 72 hours before the lesson, cancellations, no-shows, and a second rescheduling request remain chargeable at 28 SAR. A late arrival does not extend the scheduled end time.

OpenTalk changes or cancellations

If a teacher becomes unavailable, OpenTalk first attempts to provide a replacement teacher or a new lesson time. If OpenTalk cannot provide a trial, the 20 SAR trial payment is refunded to the original payment method. If OpenTalk cannot provide a confirmed regular lesson, 28 SAR is restored to the customer's lesson balance and remains eligible under the unused-balance refund policy.

Customer responsibilities

The purchaser or account holder must provide accurate information, supervise younger children as appropriate, maintain a suitable device and internet connection, join on time, and provide a safe and respectful lesson environment. A parent or legal guardian must approve purchases and the child's participation.

Support and complaints

Questions, complaints, payment disputes, teacher concerns, and quality concerns may be submitted through WhatsApp at +64 20 4014 3086 or by email to contact@opentalklearning.com. OpenTalk normally provides an initial response within 1 business day.